Returns & Exchanges

At Itty Bitty Toes, we believe that online shopping should be a rewarding and enjoyable experience, for both you and your precious little one.  That’s why our goal is for each and every one of our customers to be completely satisfied with their order. 

Refunds:

Unfortunately, Itty Bitty Toes does not currently offer refunds. But, we accept returns on any item for store credit. Please see the full details below in regards to store credit.

PLEASE NOTE: All pre-order and custom purchases are FINAL SALE and they are not eligible for store credit.  

Store Credit:

You will have up to 21 days after items have been purchased to return for store credit only. Store credit never expires and may be used toward in-stock items only. Store credit cannot be used to purchase a pre-order or custom made item. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached and in its original packaging. If the returned items do not meet the above criteria, they will be returned back to the customer.

PLEASE NOTE: All pre-order and custom purchases are FINAL SALE and they are not eligible for store credit.  

Exchanges:

Due to limited stock, we are not able to do even exchanges. It would have to be processed as a new order by using store credit from the previous order, which you will receive upon returning the original item purchased.

How to Return:

  1. Click on "Submit Return" above and follow the instructions on the screen.
  2. Once you submit your return request, we will notify you via email.
  3. Mail us your item(s). *U.S. orders above $75 will receive an email with a prepaid shipping label. You may drop it off at any Fedex Drop Off location or you can your local Fedex Office to schedule a pick up. 

Unfortunately, we cannot credit any original shipping charges. We provide a one time free return label as a courtesy for U.S. orders $75 and above. For all other US orders, we will deduct a flat fee of $10 from the return amount. You are welcome to use your own shipping method, as long as you send it to the same mailing address that is on our return label.

For Canada and International returns, we strongly recommend that you save your return tracking number until you have been notified that we have completed your return.

We will send you an email when your return package is delivered back to our warehouse. Returns take us 3-5 business days to process upon reaching our facility. Once your return is processed, you will receive an email confirmation. Store credit will be issued through a code that can be applied to a future order. The amount will be deducted automatically from the total, during checkout.

PLEASE NOTE: Only one code can be used at a time, whether it is a store credit code, or a coupon code.  

Once an order has been placed, it cannot be cancelled.

Price Adjustment Policy:

Unfortunately, Itty Bitty Toes does not currently offer any price adjustments.