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Returns & Exchanges

RETURNS & EXCHANGES


FOR U.S. ORDERS

If you’re not totally obsessed with your ittybittytoes.com purchase, return or exchange it within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 3 business days for our team to process your return credit. Credit is processed in the form of STORE CREDIT. This can be used toward an exchange, or a new order. Store Credit never expires.

  1. When you return your purchase to IttyBittyToes.com by mail within 30 days of the purchase date, you will receive store credit for the amount of the product, minus shipping cost.
  2. We only issue store credit. We do not issue refunds.
  3. Clothing Hang Tag must be attached, and the item must arrive in the original condition that it was shipped in.
Here’a how to Return or Exchange your item(s)
  1. Contact our Support team: support@ittybittytoes.com
  2. Provide order number and the item you wish to return as well as a short reason for returning it.
  3. We offer return labels for a small fee of $10 or you can return it using your own shipping method. Print it and tape it onto the package you are returning back to our office. 
  4. As soon as our Returns Team processes it, we will contact you with your store credit code.

If you’re using one of our return labels, you can track your return. Look out for an email confirmation—we’ll let you know when your return is received and processed!

Mail your returns to:
seprator

Itty Bitty Toes Returns
1801 Oak St, 2nd Floor,Kansas City, MO 64108

 

Any questions about your return? Please email us: support@ittybittytoes.com 


FOR INTERNATIONAL ORDERS

If you’re not totally obsessed with your IttyBittyToes.com purchase, return or exchange it within 60 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 3 business days for our team to process your return credit. Credit is processed in the form of STORE CREDIT. This can be used toward an exchange, or a new order. Store Credit never expires.

  1. When you return your purchase to IttyBittyToes.com by mail within 60 days of the purchase date, you will receive store credit for the amount of the product, minus shipping cost.
  2. We only issue store credit. We do not issue refunds.
  3. Clothing Hang Tag must be attached, and the item must arrive in the original condition that it was shipped in.
Here’a how to Return or Exchange your item(s)
  1. Contact our Support team: support@ittybittytoes.com
  2. Provide order number and the item you wish to return as well as a short reason for returning it.
  3. Return cost will be the responsibility of the customer, unless it was a mistake made on our end.
  4. As soon as our Returns Team receives the return, they will process it and contact you with the store credit code.

Once you’ve shipped the item back to us, we strongly suggest that you save the tracking number used to ship the item. Look out for an email confirmation—we’ll let you know when your return is received and processed!

Mail your returns to:
seprator

Itty Bitty Toes Returns
1801 Oak St, 2nd Floor,Kansas City, MO 64108

Any questions about your return? Please email us: support@ittybittytoes.com 

 

PLEASE NOTE: All sale, pre-order and custom purchases are FINAL SALE and they are not eligible for refund or store credit.  Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. If the returned items do not meet the above criteria, they will be returned back to the customer.

Price Adjustment Policy:

Unfortunately, Itty Bitty Toes does not currently offer any price adjustments. 

*This policy was updated on November 13th, 2018. It is applicable to all orders from November 13th, 2018 and onward. Our previous Return & Exchange policy will continue to apply to all orders placed prior to this date. Please Contact Us if you’d like to receive a copy of it.

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