Returns & Exchanges

At Itty Bitty Toes, we believe that online shopping should be a rewarding and enjoyable experience, for both you and your precious little one.  That’s why our goal is for each and every one of our customers to be completely satisfied with their order. 

Refunds:

Unfortunately, Itty Bitty Toes does not currently offer refunds. But, we accept returns on any full priced item for store credit. Please see the full details below in regards to store credit.

PLEASE NOTE: All items purchased on or during a sale as well as pre-order and custom purchases are FINAL SALE and they are not eligible for refund or store credit.  

Store Credit:

You will have up to 21 days after items have been purchased to return for store credit only. Store credit never expires and may be used toward in-stock items only. Store credit cannot be used to purchase a pre-order or custom made item. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. If the returned items do not meet the above criteria, they will be returned back to the customer.

PLEASE NOTE: All items purchased on or during a sale as well as pre-order and custom purchases are FINAL SALE and they are not eligible for refund or store credit.  

Exchanges:

Unfortunately, Itty Bitty Toes does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item in your possession and place a new order for the desired item.

How to Return:

  1. Click on "Submit Return" above and follow the instructions on the screen.
  2. Once you submit your return request, we will notify you via email.
  3. Mail us your item(s). *U.S. orders will receive an email with a prepaid shipping label. You may drop it off at any USPS Drop Off location or you can contact USPS to schedule a pick up. 

Unfortunately, we cannot credit any original shipping charges. We provide free return labels for U.S. orders $75 and above. For all other US orders, we will deduct a flat fee of $10 from the return amount. You are welcome to use your own shipping method, as long as you send it to the same mailing address that is on our return label.

For International returns, we strongly recommend that you save your return tracking number until you have been notified that we have completed your return.

We will send you an email when your return package is delivered back to our warehouse. Returns take us 3-5 business days to process upon reaching our facility. Once your return is processed, you will receive an email confirmation. Store credit will be issued through a code that can be applied to a future order. The amount will be deducted automatically from the total, during checkout.

PLEASE NOTE: All items purchased on or during a sale as well as pre-order and custom purchases are FINAL SALE and they are not eligible for refund or store credit. Once an order is submitted, it cannot be cancelled. 

Price Adjustment Policy:

Unfortunately, Itty Bitty Toes does not currently offer any price adjustments.